Drive-In Cinema FAQs
We appreciate that flexibility at this time is needed and therefore, in order to give us the opportunity to re-sell your ticket, we do ask for any refund requests to be made at least 48 hours prior to the event date. If you need to cancel your ticket, please send an email to us at firstname.lastname@example.org, providing the following information.
- Customer name
- Order reference number
- Reason for refund request
You should receive your digital event ticket and email confirmation immediately upon booking and making payment.
If you have not received an email confirmation, please check your junk and spam folders. If you still cannot see an email confirmation, it could be that your order did not process successfully, payment was declined or you made an error with your email address. Please get in touch with us at email@example.com and we will happily check your booking and advise accordingly.
Please note, without your digital ticket you will not be able to access the event.
In order to get all cars parked and set up with a Bluetooth Speaker, we ask that you please arrive at least 30 minutes in advance of your movie start time for morning and midday showings and 40 minutes in advance of the movie start time for afternoon and evening showings.
You will receive a reminder email 48 hours prior to the event date, this email will detail your requested arrival time.
You do not need to bring any equipment with you. An in-car battery operated Bluetooth speaker will be provided on the day by our technical team who will ensure you are set up and that the sound is working perfectly.
As you will be seated in your car throughout the duration of the movie, you may wish to bring pillows and/ or blankets to snuggle up with to make your viewing more enjoyable.
A selection of hot food, drinks and snacks will be available throughout the movie.
All ordering will be done via a QR code, which you will receive once parked. Simply scan the code using your smartphone and follow the instructions to view the menu and place your order. The QR code is linked to your car space so our staff can bring all purchases directly to your car.
As we are a licensed premises, we do ask that you please refrain from bringing your own food/ drink to the event.
Temporary event toilets are situated at the back of the field, where our drive-in is located, and they are cleaned regularly.
While social distancing is required, we do ask that you refrain from leaving your vehicle, unless when visiting the toilets. Safety remains our top priority, we ask that you support us in our efforts to keep everybody, including our staff, safe.
Should you need to leave the movie early, simply put your hazard lights on to alert our staff. We will then remove your in-car Bluetooth speaker, direct you out of your space and guide you to the exit.
With the current climate still being so unknown, should the government put the country back into a national lockdown or Surrey is put into a tier that demands people must not leave their homes, your tickets will be fully refunded and payment will be returned to the card in which you made payment.
Our Red Mist gift vouchers and Red Mist Reward vouchers are valid only within our pubs, which include takeaways, accommodation, food and drink. At this time, we are unable to extend these to one-off external events taking place within our grounds.
Red Mist Reward points can only be earned and/or redeemed within the pub’s main business, which includes takeaways, accommodation and food and drink. At this time, we are unable to extend these to one-off external events taking place within our grounds.